Contact Kaushalam
We serve Training Partners, candidates, the press, and institutional partners. Pick the channel that matches your inquiry and we'll route you correctly.
Where should your inquiry go?
Four dedicated tracks. Email the one that matches you — or use the form at the bottom of this page if unsure.
I'm a Training Partner
Onboarding, batch setup, pricing, SMART integration, PMKVY-aligned billing.
tp@kaushalam.ai ↗I'm a candidate or learner
Log-in issues, language switch problems, AI tutor errors, readiness questions. Your TP is the first line — contact us if unresolved.
learn@kaushalam.ai ↗Press and media
Interview requests, data figures, press kit, quotes on skill-India policy.
press@kaushalam.ai ↗Partnerships
SSC integrations, CSR funding, academic collaborations, content licensing, API access.
partnerships@kaushalam.ai ↗Email directly
Response targets by channel — we publish these so you can hold us to them.
| Channel | Address | Response SLA |
|---|---|---|
| General | hello@kaushalam.ai | 2 business days |
| Product support | support@kaushalam.ai | 1 business day |
| Security / disclosure | security@kaushalam.ai | 24 hours |
| Grievance redressal | grievance@kaushalam.ai | 3 business days to acknowledge · 15 days to resolve |
Phone helplines
Kaushalam support is phone-light by design — we keep costs down so TPs can afford the platform. Use email unless something is genuinely blocking.
Working hours
- Mon – FriMonday to Friday — 10:00 to 18:00 IST
- SatSaturday — 10:00 to 14:00 IST (support only, no sales)
- Public holidaysClosed on central government public holidays
Outside these hours, please email. We do not operate a 24/7 helpline — if your learners are blocked, email support@kaushalam.ai and we triage first thing next morning.
Official ecosystem contacts
For scheme questions or assessment matters, the authoritative contact is NSDC or the relevant SSC — not Kaushalam.
Registered office
All correspondence, legal notices, and physical documents should be addressed here.
Kaushalam Technologies Private Limited
Koramangala 4th BlockBengaluru — Karnataka
India — 560034
Walk-ins by appointment only. Email hello@kaushalam.ai at least two business days in advance.
Grievance redressal
In line with IT Rules 2021 / 2023 and NCVET's candidate-protection guidelines, Kaushalam publishes a transparent grievance process.
Step 1 — Raise it
Email grievance@kaushalam.ai with your role (candidate / TP / other), batch or TP code if applicable, and a clear description.
Step 2 — Acknowledgement
You receive a ticket number and an acknowledgement within three business days.
Step 3 — Resolution
Resolution within fifteen calendar days for standard matters. For complex cases, we'll update you every five days with progress.
Step 4 — Escalation
If unresolved, you may escalate to our Grievance Officer (Ms / Mr — name to be named on incorporation) or to the appropriate statutory body — NCVET, NSDC, or the relevant SSC.
Send us a message
Use this form for anything that doesn't fit the email channels above. We reply within two business days.
Legal disclaimer
Kaushalam is an independent, privately-operated technology product. It is not an official Government of India, MSDE, NSDC, or NCVET platform, and holds no statutory authority to issue certifications, approve qualifications, or empanel Training Partners. All Kaushalam activities augment — and never replace — the processes run by those statutory bodies. For any official query, please consult the relevant government portal listed in the ecosystem contacts above.
Find us elsewhere
We stay deliberately quiet on social. Product news, scheme explainers, and reform commentary — not lifestyle content.