Privacy policy
QikSkill handles candidate personal data — name, email, phone, preferred language, and learning activity. This page explains exactly what we collect, where it lives, and who can see it.
1 · What we collect
- Candidate name, email, phone, and preferred language (provided by your TP).
- Learning session timestamps and duration (client-side timers, submitted on page close).
- Chat messages with the AI tutor — private to the candidate who wrote them.
- Mock assessment attempts and derived readiness scores.
- Voice audio is forwarded once to our speech-to-text provider and then discarded; we retain the transcript, not the audio.
2 · Where data lives
All candidate and TP data is stored on Supabase Postgres (AWS Singapore region) with row-level security policies enforced at the database level. Chat messages, learning sessions, and assessment attempts are INSERT-only — we cannot update or delete these records even if we wanted to.
3 · Who can see your data
- Candidates see only their own data.
- Training Partners see aggregated progress metrics for candidates they enrolled — never private chat content.
- QikSkill platform admins see anonymised platform-wide metrics for quality and audit purposes.
- No data is shared with advertisers or third-party analytics platforms.
4 · Third parties we send data to
- Sarvam AI — voice and chat processing. Audio clips are forwarded once for transcription, then discarded.
- Supabase — primary database, authentication, and file storage.
- HuggingFace Inference API — multilingual text embeddings for the tutor's retrieval system.
- YouTube Data API v3 — fetching video metadata for curated resources. Video playback is via embedded iframes on youtube.com.
- Google OAuth — authentication. We receive your name and email; we never receive your Google password.
5 · Your rights
- Request a copy of your data by emailing privacy@qikskill.ai.
- Request correction of inaccuracies.
- Request deletion, subject to statutory retention obligations under PMKVY / NCVET / NSDC rules that require retaining certain evidence for audit.
- Opt out of non-essential communications.
6 · Retention
Learning evidence (sessions, attempts, chat transcripts) is retained for the duration of the PMKVY scheme audit cycle — typically seven years from the date of the related batch's certification. After that, it is archived or anonymised.
7 · Terms of use
- QikSkill is provided as a learning augmentation — not a certification.
- QikSkill does not issue NSDC / PMKVY / NSQF certificates. Those remain the exclusive right of NCVET-approved Assessment Agencies and NSDC.
- Training Partners are responsible for candidate eligibility under PMKVY scheme rules.
- Abuse of the platform (mass enrolment of fake candidates, automated bots, attempts to exfiltrate data) will result in immediate account suspension.
8 · Grievance redressal
In line with IT Rules 2021 / 2023, QikSkill has a published grievance process. See the Contact page for the four-step procedure and escalation path.
9 · Disclaimer
QikSkill is an independent private technology product. It is not an official Government of India / MSDE / NSDC / NCVET platform and holds no statutory authority to issue certifications, approve qualifications, or empanel Training Partners.
10 · Contact the Privacy Officer
Email privacy@qikskill.ai. We acknowledge within 3 business days and resolve within 15 days.